Shipping policy

Shipping Policy

Equilite Equestrian

We want your Equilite order to reach you safely and as quickly as possible. Please read the information below before placing your order.

Processing Your Order

All orders are processed Monday–Friday, excluding UK bank holidays.

We aim to dispatch in-stock items within 2–3 working days of your order being placed.

Please note that during busy periods, new collection launches, sales, promotions and around Christmas, dispatch times may be slightly longer.

Pre-order and made-to-order items will have an estimated dispatch timeframe stated on the product listing. If your order contains both in-stock and pre-order items, your order may be dispatched together once all items are ready.

UK Delivery

We currently offer delivery across the UK.

Available delivery options and prices will be displayed at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, your tracking information will be provided once your parcel has entered the courier’s system.

Please note that delivery times provided by the courier are estimates and are not guaranteed.

Delivery Delays

Once your parcel has been handed to the delivery provider, delays can occasionally occur which are outside of our control.

If your parcel appears to be delayed, please contact us and we will do our best to assist you.

If your parcel is confirmed as lost in transit, we will work with the delivery provider to resolve the issue and arrange an appropriate replacement or refund where applicable.

Incorrect Delivery Information

Please ensure that your delivery address is correct before completing your order.

If you provide an incorrect or incomplete address and your parcel is returned to us, additional postage may be required before we can resend your order.

We cannot be responsible for delays caused by incorrect information supplied at checkout.

Parcels Marked as Delivered

If your tracking information states that your parcel has been delivered but you have not received it, please check with household members, neighbours and any safe places specified by the courier.

If you are still unable to locate your parcel, please contact us as soon as possible so we can investigate this with the delivery provider.

International Shipping

International shipping may be available on selected products.

Any applicable delivery costs will be displayed at checkout. Customers ordering from outside the UK may be responsible for any customs charges, import duties or taxes applicable in their country.

Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the item before disposing of any packaging and contact us as soon as possible.

We will work with you to resolve the issue.

Important Information

Equilite Equestrian is not responsible for delays caused by circumstances outside of our reasonable control, including courier delays, severe weather, strikes or other unforeseen circumstances.

Nothing in this Shipping Policy affects your statutory consumer rights. Goods must still be as described, of satisfactory quality and fit for purpose. 

If you have any questions regarding delivery, please contact us before placing your order and we will be happy to help.

Thank you for supporting Equilite Equestrian.